RETURNS & EXCHANGES
We are happy to make any changes necessary for fit or preference. A prepaid return shipping label is included in each shipment. Simply remove or cover all previous shipping labels from your package and affix the return shipping label. Drop the package with your FedEx Store or carrier, or with your US Postal Carrier or at a US Post Office location. We will accept returns of unworn, unwashed or defective merchandise within 90 days of purchase for a full refund. Items must be in the condition you received them, in the original packaging, and with all the original tags attached. Women's swimwear must have all tags and hygienic liner intact. Worn and washed products may be returned if damage is due to manufacture defect. Returns after 90 days of purchase will be reviewed and may be subject to a reduced refund. Note that our facility is near Seattle, Washington, so please allow for transit time from your location. Once your return is received at our facility, processing of your return may take up to 7 business days. We will send you a confirmation email once we have received your item(s) and the return has been processed. We cannot reimburse original shipping or handling charges.
We offer free shipping on exchange orders shipped to the U.S. or Canada. If you would like to exchange an item for a different size or color, please call Guest Services at 1.866.986.8282 for assistance. We will place a new order for you; charge you the purchase price for the item(s) included on the exchange order and will ensure no shipping charges are added. You will then return the original item(s) using the pre-paid return shipping label that was included in your package. Once we receive your return, we will credit you the cost of the original item(s). Not applicable on orders shipped to international destinations other than Canada.
Returns are always free using the pre-paid return shipping label on orders shipped to the U.S. or Canada. For gift returns and oversized items, please call Guest Services at 1.866.986.8282.
To complete your return, use the pre-paid return shipping label that was included in your package. You can also reprint or email your return label by logging in to My Account or clicking on Track Orders.
Once received at our facility, processing of your return and credit may take up to 7 business days. We will send you a confirmation email once we have processed your return.
RETURNS TO A STORE
Items returned to our Tommy Bahama Retail Stores, excluding Outlets, must be accompanied by the original store receipt or online order confirmation. Refunds will be issued to the original tender used. In case of gift returns, a merchandise credit will be issued.
A one-time price adjustment may be made within 14 days of purchase. For online orders, please contact Guest Services at 1.866.986.8282 and have your order number ready. The original sales receipt is required in our retail locations. Note that we can only make adjustments for in-stock styles and colors.
OUTLET STORE RETURN/EXCHANGE POLICY
All sales at our Tommy Bahama Outlet Stores are final. Products that are unworn, unwashed and in the original packaging can be exchanged for product of equal or greater value within 30 days of purchase at any Tommy Bahama Outlet store. The original receipt is required for all exchanges. Swimwear cannot be returned or exchanged. No refunds or store credits will be issued.
We promise that our quality, service, communication and your overall experience will exceed expectations.