Frequently Asked Questions
Ordering
What credit cards do you accept?
This answer depends on where the order is being shipped to.
For U.S. orders
For Canadian orders
How can I check the status of my order?
To view your orders on TommyBahama.com, just login and click the My Orders section in My Account. The screen will show your current orders and tracking information, as well as past order information.
Can I make a change to an order I just placed?
Sorry, once an order has been submitted we can't make any changes to it online. Contact us at 866.986.8282 and we'll be happy to help you start the return process.
Can my order be giftwrapped?
We regret that we cannot offer gift services at this time.
How do I use my Gift Card or Award Card on TommyBahama.com?
Whether you have a classic Gift Card, an eGift Card or an Award Card, the process for redemption is the same. At checkout, we ask for the PIN associated with your Gift Card; this ensures security when making a purchase. The PIN is the last 4 digits located on the upper-right-hand corner of the back of your Gift Card (for eGift Cards, the PIN is clearly labeled). Gift Cards purchased in the past without a PIN number cannot be used on TommyBahama.com; these cards are redeemable in Tommy Bahama Retail stores, Tommy Bahama Outlet stores or at Tommy Bahama Restaurants. Cards are not redeemable at Tommy Bahama Furniture stores or Tommy Bahama resorts.
Shipping
For shipping to Canada, click here.
When will I receive my order?
For Shipping Information, click here.
Returns
How do I return an item?
Visit our Returns page.
How do I exchange an item I ordered on TommyBahama.com?
To exchange an item, you first need to return the original item and place a new order for the exchange. If you prefer to call us at 1-866-986-8282 we will assist you with this process.
Stores & Restaurants
Where are your stores located?
For a complete list of our store locations click here.
Where are your restaurants and Marlin Bars located?
Find our restaurant and Marlin Bar locations here.
How do I unsubscribe from your email list or change my email preferences?
To unsubscribe from our email or change your preferences, click the "Update Your Email Preferences" link at the bottom of every email we send.