How to Make a Return
Come into our stores for instant returns and exchanges. Our award-winning guest service makes it fast, convenient, and breezy. Find your closest store.
Use the prepaid return label that was included in your shipment. Simply remove or cover all previous shipping labels from your package and affix the return shipping label. You can drop the package at any of the following carriers: FedEx Store or Carrier, U.S. Post Office or U.S. Postal Carrier. Once received at our facility, processing of your return and credit may take up to 7 business days. We will send you a confirmation email once we have processed your return.
Don't Have a Return Label?
If you are unable to retrieve your return label using this method, please call our Guest Services Team at 1.866.986.8282 and follow the prompts for a return label. You will be instructed to leave your name, order/invoice number and email address used when placing the original order. We will email you a prepaid return label within 24 hours.
Returns are always free using the prepaid return shipping label on orders shipped to the U.S. or Canada. For gift returns and oversized items, please call Guest Services at 1.866.986.8282.
We will accept returns of unworn, unwashed, or defective merchandise within 90 days of purchase for a full refund. Items must be in the condition you received them, in the original packaging, and with all the original tags attached. Women's swimwear must have all tags and hygienic liner intact. Worn and washed products may be returned if damage is due to manufacture defect. Note that our facility is near Seattle, Washington, so please allow for transit time from your location. Once your return is received at our facility, processing of your return may take up to 7 business days. We will send you a confirmation email once we have received your item(s) and the return has been processed. We cannot reimburse original shipping or handling charges. A one-time price adjustment on sale items may be made within 14 days of purchase. The original sales receipt is required in our retail locations. Note that we can only make adjustments for in-stock styles and colors.
When returning orders that included any promotional Gifts with Purchase:
- Promotional Gifts with Purchase must be returned to receive a full refund to your original form of payment. Otherwise, a merchandise credit will be issued.
- You may keep the promotional Gifts with Purchase if your order spend level (excluding tax) would still qualify after your return is processed.
Outlet Return Policy
All sales at our Tommy Bahama Outlet Stores are final. Products that are unworn, unwashed, and in the original packaging can be exchanged for product of equal or greater value within 30 days of purchase at any Tommy Bahama Outlet store. The original receipt is required for all exchanges. Swimwear cannot be returned or exchanged. No refunds or store credits will be issued. Find your nearest outlet store here.