This Privacy Policy ("Policy") explains how Tommy Bahama Group, Inc., Tommy Bahama R&R
Holdings, Inc. and Tommy Bahama Canada ULC (collectively, "Tommy Bahama," "we" or "us") collect,
use, disclose, and retain your personal information through our website and other online products
and services that link to this Policy (collectively, the "Services"), or when you otherwise
interact with us. Please review this Policy carefully.
If we make changes to this Policy, we will notify you by revising the date at the bottom of the
Policy and, in some cases, we may provide you with additional notice (such as adding a statement
to our homepage or sending you a notification).
The types of personal information we collect about you depend on your interactions with us and
are described in more detail below.
We collect personal information directly from you, when you engage in any of the activities
listed below:
- Place an order from our website;
- Make a purchase at one of our Tommy Bahama Full-Price Retail Stores, Tommy Bahama
Restaurants & Bars or Tommy Bahama Outlet Stores (collectively, our "Stores");
- Return an item or make an exchange from a previous purchase;
- Inquire about our products or services;
- Contact us to request assistance or provide feedback, including correspondence with
Guest Services or our Store associates;
- Call us to make a reservation at one of our Tommy Bahama Restaurants & Bars;
- Create an online account and profile;
- Subscribe to receive our emails;
- Enter a contest or sweepstakes;
- Participate in a marketing survey, promotion, or event; and
- Participate in Tommy Bahama social media including ratings & reviews and
stories.
The types of personal information we collect directly from you may include your name, email
address, postal address, phone number, birthday, marketing preferences, product preferences,
account information (such as account password and promo award cards), payment information,
information you provide to Guest Services, and information provided in your product reviews (such
as user name, city, state, age range, height and body type).
We automatically collect personal information when you access and use our Services or shop in
our Stores. The types of personal information we collect may include:
- Networking and device information, such as your browser type, hardware model,
operating system version, IP address, unique device identifiers, and language settings;
- Information about your activity on our Services, such as your access times, pages
viewed, the routes by which you access our Services, and your use of any hyperlinks available
within our Services;
- Information about your purchases or transactions with us, including records of
products or services you have purchased, returned or are considering purchasing from us;
- Information collected via cookies, web beacons, and other tracking technologies,
including information about your browsing behavior, purchase behavior, and other engagement with
our Services (see our Cookie Policy and
Advertising and Analytics Services Provided by Others
below for further information); and
- Video recordings and photographs we collect in our Stores for security, fraud and loss
prevention purposes; and
- Geolocation in accordance wtih your device permissions;
We may collect personal information about you from other sources. For example, we may collect
personal information about you from:
- Other companies when we offer joint promotions and marketing campaigns;
- Other customers who provide information about you, such as to send you a gift or sign
up for a refer-a-friend program;
- Providers of rewards programs and online booking services, such as companies we
partner with to run the Tommy Bahama Island Club mobile application and make online reservations
for Tommy Bahama Restaurants & Bars; and
- Advertising networks and cooperatives, demographic companies, analytics companies,
data hygiene and append companies and market research companies.
The types of personal information we collect from other sources may include name, contact
information, demographic
information, product preferences and product purchases.
We may derive information or draw inferences about you based on the other types of personal
information we collect. For example, we may infer your location based on your IP address or that
you are interested in purchasing a certain type of clothing based on your browsing behavior on our
Services.
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We use the personal information we collect to provide you with the best possible customer
experience. Specifically, we use personal information to:
- Provide our products and services, complete transactions and as otherwise needed to
carry out our ongoing business relationship with you;
- Communicate with you about products, services, contests, promotions and other
information, unless you have opted out of such communications (see "Opting Out of Marketing Communications" for more information);
- Administer and fulfill our contests, sweepstakes and other promotions and deliver
rewards;
- Identify, report and repair errors that impair functionality of our Services;
- Analyze trends and statistics, learn more about your shopping preferences and your
interaction with our Services, and improve your shopping experience;
- Detect, investigate, and prevent security incidents and protect against malicious,
deceptive, fraudulent, or illegal activity;
- Respond to your comments, questions and requests and provide customer service;
- Personalize and improve the Services and provide advertisements, content or features
that match your profiles or interests;
- Link or combine with information we get from others to help understand your needs and
provide you with better service; and
- Carry out any other purpose described to you at the time the information was
collected.
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We may share your personal information for the purposes described below:
- With our Affiliated Companies. We may share personal information with our holding
company, subsidiaries and affiliates for the purposes described in the "Use of Personal Information" section above.
- With our Service Providers. We share personal information with our service providers
who perform services on our behalf, such as sending communications to our customers, conducting
surveys, processing payments, conducting analytics, providing logistics services, etc. We
contractually restrict these service providers from making any other use or disclosure of your
information.
- With our Partners. We may share personal information when we partner with another
company in a joint marketing program to offer or provide products, services, contests, or
promotions to our customers. If you want to opt-out of this sharing, please contact us.
- With other Entities for Marketing Purposes. We may share your name, postal address,
and shopping history with like-minded organizations whose privacy policies meet the Direct
Marketing Association's privacy standards, for their direct mail marketing purposes. From time to
time we might establish a business relationship with other persons or entities whom we believe are
trustworthy and rent, exchange, share and/or cross-reference information, including contact
information, demographic information, and purchase history. If you want to opt-out of this
sharing, please contact
us.
- In Connection with a Corporate Transaction. Personal information may be disclosed or
transferred as part of, or during negotiations of any purchase, sale, lease, merger, amalgamation
or any other type of acquisition, disposal, securitization or financing involving Tommy
Bahama.
- With our Professional Advisors. We share personal information with our legal,
financial, insurance and other advisors in connection with the kinds of corporate transactions
described above or in connection with the management of all or part of Tommy Bahama’s business or
operations.
- With Law Enforcement Authorities and Individuals Involved in Legal Proceedings. We may
share personal information about you, if necessary, in our good faith judgment, to comply with
laws or regulations or in response to a valid subpoena, order, or government request, or to
protect the rights of Tommy Bahama or others.
- With Your Consent or at Your Direction. We share personal information with third
parties when we have your consent, or you intentionally direct us, to do so. For example, if you
decide to participate in certain interactive areas or features of the Services, such as writing a
product review, you consent to the disclosure of any personal information you provide in
connection with your post.
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Accessing and Correcting Your Account Information
You can review and modify your online account information at any time. To access your online
account, simply click "My Account" at the top of any web page, and sign in when prompted. You can
also update your account information by calling Guest Services at 1.866.986.8282.
Opting Out of Marketing Communications
We want to communicate with you only if you want to hear from us. Tommy Bahama provides a
choice in communication for customers so you can receive information from us at your discretion.
If you would like to stop receiving promotional communications from us, please contact us and specify from which
list(s) you would like to be removed from ("Do Not Email," "Do Not Mail," or "Do Not Call").
Please note that requests by email or phone may take up to ten business days to process. You can
also unsubscribe from our promotional emails by clicking the unsubscribe link provided at the
bottom of any Tommy Bahama promotional email.
Geolocation Information
You may choose not to provide your precise geolocation data in connection with your use of our
mobile application by declining any prompt requesting such information. You may prevent this
collection by changing your mobile device settings to prevent sharing of location information or
by disabling Bluetooth on your device.
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We may allow others to provide analytics services and serve advertisements on our behalf across
the web. These entities may use cookies, web beacons, device identifiers and other technologies to
collect information about your use of the Services and other websites and applications, including
your IP address, web browser, mobile network information, pages viewed, time spent on pages or in
apps, links clicked, and conversion information. This information may be used by us and others to,
among other things, analyze and track data, determine the popularity of certain content, deliver
advertising and content targeted to your interests on our Services and other websites, and better
understand your online activity. For more information about how we use cookies and your choices
concerning cookies, please refer to our Cookie Policy or our cookie management tool. For
more information about interest-based ads, or to opt out of having
your web browsing information used for behavioral advertising purposes, please visit
www.aboutads.info/choices.
We may also work with third parties to serve ads to you as part of a customized campaign on
third-party platforms (such as Facebook, Microsoft or Google). As part of these ad campaigns, we
or third-party platforms may convert information about you, such as your email address and phone
number, into a unique value that can be matched with a user account on these platforms to allow us
to learn about your interests and to serve you advertising that is customized to your interests.
Note that the third-party platforms may offer you choices about whether you see these types of
customized ads.
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Occasionally we provide links on our websites to other sites we think you will enjoy. These
sites operate independently of us and have established their own privacy and security policies.
For the best online experience, we strongly encourage you to review these policies at any site you
visit. We are not responsible for the content or practices of any linked websites which are
provided solely for the convenience and information of our visitors.
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If you are making a purchase on our website that will be shipped outside of the United States
or Canada, such purchase is made from a separate company, Borderfree, rather than Tommy Bahama. If
you have questions about how Borderfree collects, uses, and shares your personal information,
please contact Borderfree or review their privacy policy.
If you visit our website from the European Economic Area ("EEA") and choose to sign up for our
marketing emails, we will process your personal information to send you marketing communications.
The legal basis for such processing is our legitimate interest in providing you information that
may be of interest to you. If you have questions about Tommy Bahama's data practices or would like
to exercise other rights that may be available to you under local law, please contact us at privacy@tommybahama.com or 00+1.206.905.2808.
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Consumers residing in California are afforded certain additional rights with respect to their
personal information. If you are a California resident, this section applies to you.
California Consumer Privacy Act (CCPA)
In the preceding 12 months, we have collected the following categories of personal information:
identifiers, characteristics of protected classifications under California or U.S. law,
commercial information, Internet and electronic network activity information, geolocation data,
audio and
visual information, inferences drawn about your preferences, and other
categories of personal information that relate to or are reasonably capable of being associated
with you. For examples of the precise data points we collect, please see "Collection of Personal Information" above. We collect personal information
for the business and commercial purposes described in the "Use of Personal Information" section above. We collect personal information
directly from you (for example, when you place an order from our website or make a purchase at one
of our Stores), automatically when you access or use our Services or shop in our Stores, and from
third-party sources as described in the "Personal
Information We Collect from Other Sources" section above. In the preceding 12
months, we have disclosed the following categories of personal information for business purposes
to the following categories of recipients:
Categories of Personal Information
|
|
Categories of Recipients
|
Identifiers
|
|
Advertising and marketing networks, Internet service providers,
data analytics providers, operating systems and platforms, social networks, payment processors,
fulfilment partners, customer support partners, event partners, fraud prevention partners
|
Characteristics of protected classifications under California
or U.S. law
|
|
Advertising and marketing networks, data analytics providers
|
Commercial information
|
|
Advertising and marketing networks, data analytics providers,
operating systems and platforms, payment processors, fulfillment partners, customer support
partners, event partners, fraud prevention partners
|
Internet and electronic network activity information
|
|
Advertising and marketing networks, Internet service providers,
data analytics partners, operating systems and platforms, cloud service providers, fraud
prevention partners
|
Geolocation data
|
|
Cloud service providers
|
Audio and visual information
|
|
Fraud prevention partners
|
Inferences
|
|
Advertising and marketing networks, data analytics providers
|
To learn more about how we share information, see the "Sharing of Personal Information" section above.
The CCPA requires us to provide transparency about personal information we "sell," which
broadly means sharing personal information for monetary or other valuable consideration, and to
give California residents the right to opt-out of the sale of their personal information. In the
preceding 12 months, we sold the following categories of personal information to the following
categories of third parties to provide you with advertising and marketing communications:
Categories of Personal Information
|
|
Categories of Third Parties
|
Identifiers
|
|
Our affiliated companies, joint marketing campaign partners, other
retailers, and advertising and marketing networks
|
Commercial information
|
|
Advertising and marketing networks
|
Internet and electronic network activity information
|
|
Advertising and marketing networks
|
We describe these disclosures of personal information in more detail
in the "Sharing of Personal Information" section above.
If you are a California resident, you can submit your request to opt-out of having your personal
information shared with
third parties for marketing activities ("Do Not Sell My Information Request") by online submission, or by calling 1.866.986.8282.
Subject to certain limitations, the CCPA provides California consumers with the right to request more information about the categories and specific pieces of personal information we collected, sold and disclosed for a business purpose in the preceding 12 months, deletion of their personal information, and to opt out of sales of their personal information. California consumers also have the right to not be discriminated against for exercising their rights under CCPA. California consumers may exercise their rights to opt out of the sale of their personal information here. California consumers may exercise all other rights here. Once we receive the request, we will validate the information that you provide and send a message to the email address you provided in the request, asking you to verify that it is your email address. Please follow the instructions in that email to verify your email address. We will begin processing your request once you verify your email address. The online request form allows us to receive and begin working on requests from California consumers most efficiently, but if you prefer to talk to someone on the phone, or you have a disability that makes it difficult to use the online request forms, you may call 1.866.986.8282 to submit a request. To designate an authorized agent to exercise these rights on your behalf, please contact us. We
will not discriminate against you if you choose to exercise your rights under the CCPA.
Shine the Light Law
California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to
respond to requests from California customers asking about the businesses' practices related to
disclosing personal information to third parties for the third parties' direct marketing purposes.
Alternately, such businesses may have in place a policy not to disclose personal information of
customers to third parties for the third parties' direct marketing purposes if the customer has
exercised an option to opt-out of such information-sharing. We have such a policy. As discussed
above, if you want to opt-out of any sharing of your information please contact us.
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When we collect or otherwise acquire personal information about Canadian customers from third
parties, we enter into a contract with the third party which requires them to ensure, and provide
assurances to us, that they obtained informed express consent to disclose your personal
information to us. If you want to know if we have obtained any information from a third party, or
have any questions or concerns about the collection, use, disclosure, or correction of your
personal information please contact us as set out below.
We do not share any personal information about our Canadian customers for marketing purposes
such
as shopping history or account information. We do provide your postal address as a Tommy Bahama
customer with marketing partners to use for direct mail marketing purposes. If you would like to
opt-out of the provision of your information for this purpose, please contact us.
Your personal information may be stored and accessed by us in Canada and the United States. We
use third party service providers which may be located in, or may have servers in the United
States or another country. Your information may be accessible to governmental and law enforcement
organizations in those countries. We do not authorize any of our service providers to make any
other use or disclosure of your information. We transfer your information to these third party
service providers only to the extent necessary for them to perform the services on our
behalf.
We will only send you marketing communications by email or text if you have expressly asked us
to
do so.
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If you have any questions about this Policy or our information practices, please contact us
at:
1.866.986.8282
privacy@tommybahama.com
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Last Revised: June 30, 2021
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