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Customized Gifting FAQ

CORPORATE GIFTS FAQ


What's the best way to reach Tommy Bahama to chat about corporate and customized Gifting?

Call us at 1-800-647-8688, ext. 5575. We're available weekdays between 9 AM and 5 PM PT. Or email us at TommyBahamaEvents@TommyBahama.com.


What can I order?

Almost any item is available on our website for our corporate sales program, even gift cards!


Are product samples available?

Yes! We can provide samples for apparel products only upon request.


Do you charge for samples?

We do not charge for up to four samples unless you decide to keep them, or if the sample is returned dirty, ripped or in otherwise non-wearable condition.


How much does a sample cost if I want to keep it?

In such cases, you would be charged or the retail price minus the discount given on your corporate order.


How long do I have to keep the sample?

All samples must be returned within two weeks of receipt.


How much will this cost?

Pricing is based on total units ordered. We can offer discounts for larger quantities. Depending on the product, we may require minimum orders.


What are your order lead times?

This depends on product availability, your custom personalization needs, and credit authorization. We can start processing your order within 24 hours of all approvals.


What are your embroidery fees?

The charge is $4 per logo up to 6,000 stitches. Add an additional $0.30 per 1,000 stitches over the initial amount.


What are your embroidery lead times?

Most orders are fulfilled within 10 working days after logo approval.


Do you charge digitizing fees?

If a DST file has to be developed, the fee is $75 up to 6,000 stitches. Add an additional $15 per 1,000 stitches over the initial amount. If you provide a DST file, there is no setup fee charged.


How do I place an order?

Contact us to place your order. Once an order is processed, you will be invoiced for product and applicable service fees.


What forms of payment are acceptable?

Tommy Bahama accepts Visa, American Express, and MasterCard. We also can accept checks, wire transfers, or invoice you with Net 30 terms upon qualification.


Can we leave a credit card on file?

No. For your protection, Tommy Bahama requires that credit card information is taken with each transaction.


Do you charge sales tax?

By law, we must collect sales tax on orders shipping to Washington, California, and New York, unless you can provide Tommy Bahama with a resale or tax exempt certificate. Orders shipping to any other states are not charged sales tax.


Can you quote me shipping charges?

Certainly. All orders ship via FedEx unless otherwise specified. Our distribution center is located in Auburn, WA.


Can we use our own freight (FedEx/UPS) account number?

Absolutely! This makes it easier for you and more efficient for our warehouse.


Can you drop-ship orders?

Yes. We are happy to ship directly to a third-party address.


Do you have same-day shipping capability?

Currently, all orders can be shipped within two business days of credit approval. Express shipping is available if needed.


Can you ship to Internationally?

Yes! We can ship your order anywhere in Canada and U.S. territories. Other countries require your coordination of a freight forwarder or customs broker of your choice and our warehouse.