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HOW TO CONTACT OUR CORPORATE SALES PROGRAM:
Phone: 1-800-647-8688 Extension 5519 during the hours of 9am-5pm PT Monday-Friday
Location: Our office is located in Seattle, Washington 98109
Do you have a product line list or catalog available?
Sorry, we don't have a printed catalog. Instead, our most popular products for custom embroidery or screenprinting can be found here. In addition, any item on our website is eligible for our Corporate Sales program â€” even Gift Cards!
Do you have order minimums?
Depending on the product, we do require minimum orders. Please contact us at TommyBahamaEvents@TommyBahama.com to discuss your options.
What forms of payment are acceptable?
Tommy Bahama Corporate Sales program accepts all major credit cards. We also accept cash in advance and can offer Net 60 terms upon qualification of credit.
What discounts do you offer?
Pricing for Corporate Sales is based on units ordered. Please contact TommyBahamaEvents@TommyBahama.com to discuss your product requirements.
What are your order lead times?
This will vary based on product availability, logo set up/approval and credit authorization. We can start processing your order within 24 hours of all approvals.
How do I become a customer?
Contact a Corporate Account Rep at TommyBahamaEvents@TommyBahama.com for additional information.
Can we leave a credit card on file?
No. For your protection, Tommy Bahama requires that credit card information is taken with each transaction.
Do you charge tax?
By law, we are required to collect sales tax on orders shipping to the states of Washington, California and New York, unless you can provide Tommy Bahama with a resale certificate. Orders shipping to any other states are not charged sales tax.
How do I place an order?
Please contact us at TommyBahamaEvents@TommyBahama.com to place your order. Once an order is processed, you will be invoiced for product and applicable service fees.
Do you offer gift wrapping?
Depending on the product, we offer gift boxes or can gift wrap your item in our signature paper.
Are samples available upon request?
Tommy Bahama is able to provide samples for apparel products only.
Do you charge for samples?
We do not charge for samples unless you decide to keep them or if the sample is returned dirty, ripped or in otherwise non-wearable condition.
How much does a sample cost if I want to keep it?
In such cases, you would be charged the retail price of the item or the retail price minus the discount given on your corporate order.
How long do I have to keep the sample?
All samples must be returned within 30 days of receipt.
Are you capable of quoting freight charges?
Certainly. All orders ship via Fed Ex unless otherwise specified. Our distribution center is located in Auburn, Washington 98001.
Can we use our own freight (Fed Ex/ UPS) account number?
Absolutely! This makes it easier for you and more efficient for our warehouse.
Can you drop-ship orders?
Yes. We are happy to ship directly to a third-party address.
Do you have same-day shipping capability?
Currently, all orders can be shipped within 2 business days of credit approval. Express shipping is available if needed.
Can you ship to Canada?
Yes! We can ship your order to Canada.
Do you offer embroidery?
The Tommy Bahama Corporate Sales program offers both embroidery and screen printing on most of our products.
What are your embroidery fees?
The charge is $4.00 per logo/location up to 6 thousand stitches. Add an additional $0.30 per 1 thousand stitches over the initial amount.
What are your embroidery lead times?
Most orders are fulfilled within 10 working days after logo approval.
Do you charge digitizing fees?
If a DST file has to be developed, the fee is $75.00 up to 6 thousand stitches. Add an additional $15.00 per 1 thousand stitches over the initial amount. If you provide a DST file, there is no setup fee charged.