HOW TO CONTACT US
By Phone: 1.866.986.8282
Guest Services Hours: Monday-Friday 5am-8pm PST, Saturday-Sunday 6am-6pm PST.
By Email: Click here
Flat Rate Express International Shipping: US$19.99 per order
Select destinations may also take advantage of slower service for a flat rate of US$10 per order.
In-stock items are typically delivered within 4-14 business days.
We partnered with world-wide shipping specialist Borderfree to make international shipping as easy as possible. Product prices are presented in the currency of your choice with all taxes, shipping costs and duties totaled at the time of your order. This partnership allows your order to be shipped by Borderfree, while our Guest Services Specialists attend to every one of your questions, concerns and compliments. For a list of countries that we can ship to, please click here.
Click on the "SHIPPING TO" link in the upper right hand corner of the Tommy Bahama website and choose your shipping destination and currency. Once you add items to your shopping cart and click the "CHECKOUT" button, your transaction will be finalized at the Borderfree International secure site. Your order total (including all taxes, duties and shipping charges) will be displayed. Please note that we are unable to ship a single order to multiple addresses. Please place a separate order for each international delivery address.
Due to size and customs restrictions, some items are not available for international shipping. These items will be restricted from your shopping cart. In addition, we cannot ship a single order in excess US$10,000 or items over 100lbs. Gift wrap, Gift Cards or Gift Notes are not available for international shipments.
We're excited to offer flat rate shipping to our international destinations. Pricing will be provided at check-out in your selected currency. Please note that product prices do not include duties and taxes. All duties and taxes will be calculated at checkout. Prices on TommyBahama.com may vary by country. Variable costs that affect pricing include international exchange rate, shipping and handling costs, fuel surcharges and other fluctuations in global currency markets.
DUTY & TAXES
Duty, taxes and Value Added Tax (VAT) are all set by the destination country. These rates are determined by a combination of the merchandise country of origin and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. The total amount of these charges will vary by country and will be determined and guaranteed by Borderfree during checkout.
TommyBahama.com accepts several forms of payment:
American Express (in the following currencies: AUD, BHD, GBP, CNY, CZK, DKK, EUR, HKD, HUF, IDR, ILS, JPY, KWD, LVL, LTL, MVR, NZD, NOK, OMR, PHP, PKR, PLN, QAR, RUB, SAR, SGD, ZAR, KRW, LKR, SEK, CHF, TWD, THB, TRY, AED, USD)
China Union Pay (in the following currency: USD)
PayPal (in the following currencies: AUD, BRL, GBP, CZK, DKK, EUR, HKD, HUF, ILS, JPY, MXN, NZD, NOK, PLN, SGD, SEK, CHF, TWD, THB)
Currently, we do not accept:
Orders with credit cards with an international billing address shipping to the U.S. or Canada
Orders with credit cards issued by banks outside the U.S. shipping to the U.S. or Canada
Traditional Gift Cards
Virtual Gift Cards
All international orders must have a ship-to destination outside of the United States. We are unable to process orders with an international billing address that ships to a U.S. address.
We offer flat rate express shipping for US$19.99. Select destinations also have the option to have their orders shipped via slower service for a flat rate of US$10. Most items will be delivered within 4-14 business days after your order is received. You will be able to view a more specific shipping timeline during the checkout process.
As soon as you place your order you will receive an order confirmation email from Borderfree indicating the order is in review. Once approved, the order is sent to Tommy Bahama for processing. You will receive a confirmation email indicating the order is being processed. Once the order ships, you will receive a shipping confirmation with the tracking number. If you want to track your order right now, click here.
UPDATING OR CHANGING YOUR ORDER
Our goal is to ship your order as quickly as possible; therefore, we are unable to make any changes to an order once it is submitted.
If for any reason you are not satisfied with your purchase, please contact us at internationalGS@tommybahama.com and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. We will accept returns of unworn, unwashed or defective merchandise within 90 days of purchase. Refund amounts for returned items will be credited to you by our world-wide shipping partner Borderfree in the same currency and using the same exchange rate as your original order. You will still be responsible for any return shipping charges which can range from US$25-US$65.
All international orders must receive a Return Merchandise Authorization (RMA) from Tommy Bahama Guest Services. Returns cannot be accepted in any of our retail stores. Returns will be credited by Borderfree in the original currency used for purchase and include duty, tax and tariffs. Shipping charges are not refundable. At this time, we are unable to offer exchanges on international orders.
For gift returns, please contact us at internationalGS@tommybahama.com for specific instructions for returning the gift item. The return amount will be credited back to the original purchasing credit card.
We promise that our quality, service, communication and your overall experience will exceed expectations.