HOW TO CONTACT US
By Phone: 1.866.986.8282
Guest Services Hours: Monday-Friday 5am-8pm PST, Saturday-Sunday 6am-6pm PST.
By Email: Click here
Flat Rate shipping to Canada via FedEx: US$16 per order
In-stock items are typically delivered within 5-8 business days
Tommy Bahama Canada ULC ("Tommy Bahama Canada", "we" or "us") is the seller on all TommyBahama.com orders having a delivery address within Canada.
PRICING IN U.S. DOLLARS
Tommy Bahama Canada enjoys some website support services from our affiliated companies in the United States. As a result, the prices we show on the website and the charges we show at checkout are denominated in U.S. Dollars (USD). Since the purchase is in USD, your credit card transaction with us may be subject to currency exchange rules and international transaction fees from your credit card company.
TommyBahama.com accepts several forms of payment:
Debit cards bearing the Visa or MasterCard logo
Virtual Gift Cards
Orders you place with us online are shipped via FedEx at the flat rate of US$16 per order. All in-stock items are typically delivered within 5-8 business days.
Taxes (GST/HST/PST) are calculated at checkout on the total of product cost plus shipping times the tax rate of the province to which your order is being delivered. Tommy Bahama does not charge duty on orders shipped to Canada.
- HST rates are set by each participating province. As a GST/HST registrant (Tommy Bahama Canada ULC # 82089 2537 RT001), we charge either the appropriate rate for the province to which your order is being delivered or, where applicable, only federal GST.
- For orders shipped to an address in British Columbia, we (Tommy Bahama Canada ULC PST-1049-0113) will charge a combined GST/PST rate of 12%.
All orders are subject to credit card authorization and verification. You will receive an email confirmation once your order has shipped.
Due to certain regulations, not all products visible on the website are available for purchase in Canada. Please refer to individual products for restrictions. At this time we are unable to sell physical Gift Cards in Canada; however, Virtual Gift Cards can be purchased for online use only.
All items in stock are typically delivered within 5-8 business days. Orders placed with us after 10am PST typically will be shipped the following business day. Please allow up to 14 business days for shipments to remote locations. (A "business day" is Monday through Friday, not including holidays in Canada or the U.S.).
RETURNS & EXCHANGES
We are happy to make any exchanges necessary for fit or preference. We will accept returns of unworn, unwashed or defective merchandise within 90 days of purchase for a full refund. Items must be in the condition you received them, in the original packaging, and with all the original tags attached. Worn and washed products may be returned if the damage is due to a manufacturing defect. Women's swimwear must have all tags and the hygienic liner intact. Returns after 90 days of purchase may be subject to a reduced refund.
We offer free shipping on exchange orders within Canada. If you would like to exchange an item for a different size or color, please call Guest Services at 1.866.986.8282 for assistance. We will process your exchange order and send you a pre-paid shipping label to return the original item. We will charge you the purchase price for the exchange order, but once we receive your return we will credit you the cost of the original item.
Return shipping is free for TommyBahama.com orders that were delivered to a Canadian address.
Please use the Online Return Form to obtain our pre-paid shipping label. (Note that purchase price and taxes will be refunded but we cannot reimburse original shipping charges.) For gift returns and oversize items, please call Guest Services at 1.866.986.8282.
Canadian returns will ship via Canada Post. Please allow for transit time from your location as our facilities that process returns are located near Toronto, Ontario. Once received at our facility, processing of your return and credit may take up to 5-8 business days.
RETURNS TO A STORE
Items returned to our Tommy Bahama retail stores (excluding Tommy Bahama Outlet stores) must be accompanied by the original store receipt or online order confirmation. Refunds will be issued to the original credit card or other form of payment used. In case of gift returns, a merchandise credit will be issued.
OUTLET STORE RETURNS/EXCHANGE POLICY
All sales at our Tommy Bahama Outlet stores are final. Exchanges can be made at the Outlet stores within 7 days of original purchase, excluding Women's swim styles. No refunds or store credits will be issued.
We promise that our quality, service, communication and your overall experience will exceed expectations.