SHIPPING, RETURNS & EXCHANGES

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Returns & Exchanges
We are happy to make any changes necessary for fit or preference. We will accept returns of unworn, unwashed or defective merchandise within 90 days of purchase for a full refund. Items must be in the condition you received them, in the original packaging, and with all the original tags attached. Worn and washed product may be returned if damage is due to manufacture defect. Women's swimwear must have all tags and hygienic liner intact. Returns after 90 days of purchase will be reviewed and may be subject to a reduced refund. Note our facility is near Seattle, Washington so please allow for transit time from your location.

Easy Exchanges
We offer free shipping on exchange orders shipped to the U.S. or Canada. If you would like to exchange an item for a different size or color, please call Guest Services at 1-866-986-8282 for assistance. We will process your exchange order and send you a pre-paid shipping label to return the original item. We will need to charge you the purchase price for the exchange order, but once we receive your return we will credit you the cost of the original item. Not applicable on orders shipped to international destinations other than Canada.

U.S. and Canada Online Returns
Visit our Online Return Form. Returns are always free with our pre-paid shipping label on orders shipped to the U.S. or Canada. For gift returns and oversize items, please call Guest Services at 1-866-986-8282.

Once received at our facility, processing of your return and credit may take up to 5 to 7 business days. We will send you a confirmation email once we have received your item(s) and the return has been processed. We cannot reimburse original shipping charges.

Returns address:

TommyBahama.com Returns
Auburn Distribution Center
3941-I Street NW
Auburn, WA 98001-2447

Returns to a Store
Items returned to our Tommy Bahama retail stores, excluding Outlets, must be accompanied by the original store receipt or on-line order confirmation. Refunds will be issued to the original tender used. In case of gift returns, a merchandise credit will be issued. Orders shipped to Canada cannot be returned at Tommy Bahama Retail Stores. Please use the Online Return Form for orders that were shipped to Canada.

Orders Shipped to Canada
Products purchased from TommyBahama.com and shipped to Canada must be returned using our Online Return Form. Orders cannot be returned at Tommy Bahama Retail Stores. Taxes will be refunded, but shipping costs are non-refundable.

Outlet Store Return/Exchange Policy
All sales at our Tommy Bahama outlet stores are final. Exchanges can be made at the Outlet stores within 7 days of original purchase excluding Women's swim styles. No refunds or store credits will be issued.

International Orders
If for any reason you are not satisfied with your purchase, please contact us at internationalGS@tommybahama.com and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. We will accept returns of unworn, unwashed or defective merchandise within 90 days of purchase. Refund amounts for returned items will be credited to you by our world-wide shipping partner Borderfree in the same currency and using the same exchange rate as your original order. You will still be responsible for any return shipping charges which can range from $25-$65.

Tommy Bahama Electric Bike
Tommy Bahama Electric Bike Shipping, Returns & Warranty information.

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Orders Shipping to Multiple Locations
At this time, we are unable to ship a single order to multiple addresses. If you need to ship your purchases to multiple addresses, please place separate orders for each address

Orders Shipping to Hawaii or Alaska
Orders to Hawaii and Alaska will be shipped 2-Day or Next Day service only.

All orders placed BEFORE 10am PT will ship out the next business day (weekends & national holidays excluded.)
All orders placed AFTER 10am PT will ship out in 48 hours (weekends & national holidays excluded.)

PO Boxes, APO Address and U.S. territories
We are unable to ship to PO Boxes, APO Addresses or U.S. territories.

International Shipping
We partnered with world-wide shipping specialist Borderfree to make international shipping as easy as possible. Product prices are presented in the currency of your choice with all taxes, shipping costs and duties totaled at the time of your order. This partnership allows your order to be shipped by Borderfree; while your guest service needs are serviced by our exceptional team of International Relaxation specialists! For a list of countries that we can ship to, please click here. Choose your shipping destination and currency. Once you add items to your shopping cart and select the Check-out button, your transaction will be finalized at the Borderfree International secure site. Your order total (including all taxes, duties and shipping charges) will be displayed. Please note that we are unable to ship a single order to multiple addresses. Please place a separate order for each international delivery address.

Track Your Order
Tracking the status of your order and reviewing your order history is easy at TommyBahama.com. Just Sign-In to Your Account and click on the order tracking link in your Order History or use your Shipping Order Confirmation email to locate the order tracking link.

Sales Tax
Applicable sales tax will be added on all orders based on the SHIPPING address. The amount of sales tax is estimated until the order has shipped and shipping confirmation has been sent. We do not charge sales tax on the purchase of Gift Cards; however, items paid for with Gift Cards will be taxed.

Sales tax is applied to your order in accordance with your individual state tax guidelines and is approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. The following states: AL, AZ, CA, CO, CT, FL, GA, HI, IL, IN, MA, MD, MI, MN, MO, NC, NJ, NV, NY, OH, OR, SC, TN, TX, UT, VA or WA will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

Tommy Bahama no longer charges duty for orders shipping to Canada. HST rates are set by each participating province and, as a GST/HST registrant, we charge the appropriate rate for the province of destination for each order or, where applicable, only federal GST. GST/HST is calculated on the product value plus shipping charge. You will be able to view the guaranteed total amount of applicable tax for your order in checkout.

For orders shipping to other international destinations, duty, taxes and Value Added Tax (VAT) are all set by the destination country. These rates are determined by a combination of the merchandise country of origin and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. The total amount of these charges will vary by country and will be determined and guaranteed by Borderfree during checkout.

We promise that our quality, service, communication and your overall experience will exceed expectations.