RETURNS & EXCHANGES
HOW TO CONTACT US
By Phone: 1.866.986.8282
Guest Services Hours: Monday-Friday 5am-8pm PST, Saturday-Sunday 6am-6pm PST.
By Email: Click here
We are happy to make any changes necessary for fit or preference. We will accept returns of unworn, unwashed or defective merchandise within 90 days of purchase for a full refund. Items must be in the condition you received them, in the original packaging, and with all the original tags attached. Worn and washed products may be returned if damage is due to manufacture defect. Women's swimwear must have all tags and hygienic liner intact. Returns after 90 days of purchase will be reviewed and may be subject to a reduced refund. Note that our facility is near Seattle, Washington, so please allow for transit time from your location.
We offer free shipping on exchange orders shipped to the U.S. or Canada. If you would like to exchange an item for a different size or color, please call Guest Services at 1.866.986.8282 for assistance. We will process your exchange order and send you a pre-paid shipping label to return the original item. We will need to charge you the purchase price for the exchange order, but once we receive your return, we will credit you the cost of the original item. Not applicable on orders shipped to international destinations other than Canada.
Visit our Online Return Form.
Returns are always free with our pre-paid shipping label on orders shipped to the U.S. or Canada. For gift returns and oversize items, please call Guest Services at 1.866.986.8282.
Once received at our facility, processing of your return and credit may take up to 7 business days. We will send you a confirmation email once we have received your item(s) and the return has been processed. We cannot reimburse original shipping charges.
To reprint your return label, click here.
RETURNS TO A STORE
Items returned to our Tommy Bahama Retail Stores, excluding Outlets, must be accompanied by the original store receipt or online order confirmation. Refunds will be issued to the original tender used. In case of gift returns, a merchandise credit will be issued.
OUTLET STORE RETURN/EXCHANGE POLICY
All sales at our Tommy Bahama Outlet Stores are final. Exchanges can be made at the Outlet stores within 7 days of original purchase excluding Women's swim styles. No refunds or store credits will be issued.
We promise that our quality, service, communication and your overall experience will exceed expectations.