PRODUCT INFORMATION

Watch Repair & Service
Does your watch need attention? Get started with the following information.

Most of the timepieces are covered by a limited warranty, excluding normal wear and tear or abuse, batteries, crystals, plating, and straps. Movements are 100% covered and will be repaired/replaced at no charge. You must fill out the Watch Return Form. Please note that this form may also be used in ordering replacement parts. (IMPORTANT: Do NOT send in your watch with the form when ordering replacement parts only.)

If you are returning your watch to be repaired, securely pack your watch and send it via insured mail, United Parcel Service (UPS), or Federal Express to the address indicated on the repair form below. Please ensure to include the filled out repair form should we have any questions regarding your repair. Make sure you completely fill out your form so that we can better assist your needs.

Your watch will be returned in approximately 2-3 weeks via Federal Express ground transportation. If the return address is a post office box or international destination, your watch will be returned via insured mail through the US Postal Service.

If you need additional assistance, please visit the Geneva Watch Group's website.

Geneva Watch Frequently Asked Questions [show]

GUIDELINES FOR TOMMY BAHAMA FINGER RELEASE WATCH STRAPS

Selected Tommy Bahama leather straps are fitted with a finger release spring bar. This unique feature allows you to replace your existing Tommy Bahama strap with a new strap without the use of tools.

TO RELEASE

• Slide the finger release button toward the center of the strap. (fig. 2)
  
• Remove strap.
  

TO INSERT

• Place the left side of the spring bar into the hole on the case. (fig.1)
  
• Slide the finger release button toward the center of the strap. (fig. 2)
  
• Release the button to allow the spring bar to fit into the corresponding hole on the case. (fig. 3)
  

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Sunglasses Warranty & Repair
Do your sunglasses need attention? Get started with the following information:
Sunglasses Return Form.

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Furniture & Bicycle Warranty

• All weather resin and loom furnishings are warranted for three years from date of purchase against all defects in materials and workmanship.
• Cast and extruded aluminum furnishings are warranted against all defects in materials and workmanship for five years from date of purchase on the finish.
• Mosaic marble tabletops are warranted for two years from date of purchase against all defects in materials and workmanship. Warranty excludes resealing, if necessary.
• Cushions are warranted against seam separation, fabric slippage, flaws and dye lot variations at time of delivery only.

Tommy Bahama Electric Bike
All Tommy Bahama Electric Bike purchases are warranted for one year from date of purchase.

Ceiling Fans
Ceiling fans are covered by a limited warranty. The motor is covered for the life of the fan; all other components and accessories are warranted for 1 year from date of purchase.

Outdoor Rugs
Outdoor rugs are warranted for 1 year from date of purchase.

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Button Request
We are happy to send you replacement buttons. Click on the Contact Us link at the bottom of any page. Please fill in your contact information. Select Button Request from the list of topics and include within the message window, the garment style number, the number of buttons needed and the location of the buttons on the garment.

Click on the Contact Us link at the bottom of any page. Include the above information and select Button Request from the list of topics.

Help Finding Style Numbers

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Glossary
Want to discover more about our products? Visit our Glossary.


We promise that our quality, service, communication and your overall experience will exceed expectations.

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