Maui Jim sunglasses are warranted to the original purchaser for two years from the date of purchase against any defect in materials and workmanship. Nose pads and temples are free as long as the parts are available. Maui Jim will repair or replace, at their option, any pair of Maui Jim's found to be defective and exclusive of damage caused by improper or unreasonable use.
For repairs visit repairus.mauijim.com. Please complete the form by providing the information needed for your repair.
MAUI JIM FREQUENTLY ASKED QUESTIONS [show]
What is the warranty on my Maui Jim sunglasses?
Maui Jim sunglasses are warranted to the original purchaser for two years from the date of purchase against any defect in materials and workmanship. Nose pads and temples are free as long as the parts are available. Maui Jim will repair or replace, at their option, any pair of Maui Jims found to be defective and exclusive of damage caused by improper or unreasonable use.
Are broken or scratched lenses covered under warranty?
Maui Jim's two-year warranty does not cover normal wear and tear or abuse. They do offer lens replacement options through their repair department. Please visit repairus.mauijim.com for information on how to send in your sunglasses for repair.
What do I do if my Maui Jim sunglasses need warranty service or repair?
Begin your repair process by visiting repairus.mauijim.com for information on how to send in your sunglasses for repair.
How do I get parts for my Maui Jim sunglasses?
Maui Jim does not send out parts for their sunglasses. Lenses and frame components need to be sent to them for repair to have those parts replaced by their trained repair technicians. If you need to send your sunglasses in for repair, please visit repairus.mauijim.com.
Can I get nose pads for my Maui Jim sunglasses?
Please contact Maui Jim's Customer Service Department toll free at 1-888-666-5602. Have your sunglasses or sunglasses' style number ready when calling.
Do you sell prescription lenses?
No. To find a Maui Jim prescription retailer, please visit mauijim.com.
Does your watch need attention? Get started with the following information.
Most of the timepieces are covered by a limited warranty, excluding normal wear and tear or abuse, batteries, crystals, plating, and straps. Movements are 100% covered and will be repaired/replaced at no charge. You must fill out the Watch Return Form. Please note that this form may also be used in ordering replacement parts. (IMPORTANT: Do NOT send in your watch with the form when ordering replacement parts only.)
If you are returning your watch to be repaired, securely pack your watch and send it via insured mail, United Parcel Service (UPS), or Federal Express to the address indicated on the repair form below. Please ensure to include the filled out repair form should we have any questions regarding your repair. Make sure you completely fill out your form so that we can better assist your needs.
Your watch will be returned in approximately 2-3 weeks via Federal Express ground transportation. If the return address is a post office box or international destination, your watch will be returned via insured mail through the US Postal Service.
What is the warranty on my Tommy Bahama Swiss Collection / Tommy Bahama Relax Watch?
Tommy Bahama Swiss Collection watches are covered by an exceptional 5 year limited lifetime warranty that covers the movement and inner working of the watch. Please note that most competitors only offer a 1-2 year warranty on watches with Swiss Movements.
Tommy Bahama Relax Watches have a limited life time warranty that covers the movement and inner workings of the watch.
What do I do if my watch needs warranty service or repair?
All watches are warranted by Geneva Watch Group. Their Service Center can be contacted by phone at 1-800-874-0907, by email email@example.com or via the web at www.genevawatchgroup.com (click on Customer Service for assistance). This information is also in the warranty booklet and on the After Sales Business Cards.
A Service Repair envelope is also available which can be used by the stores to send watches back for the guest or can be given to the guest if they prefer to handle service inquiry themselves.
What is the difference between Tommy Bahama Collection watches and Tommy Bahama Relax?
Tommy Bahama Collection watches feature High Grade Swiss Movements and are designed to embody the laid back elegance of the collection. These watches are more classic and elegant in nature and feature genuine leather straps.
Tommy Bahama Relax watch feature Japanese movements and appeal to the sportier Tommy Bahama customer who spends time in and around the water and lives a more active lifestyle.
How can I change the battery in my watch?
It is not recommended that a guest change his or her own battery. Batteries should either be replaced by the Geneva Service Center or by an Authorized Dealer. Most Jewelry Stores and Watch Specialty stores offer this service for a small fee for customers who do not want to mail their watch back for repairs.
How long does it take to get my watch repaired?
Watch repair time will vary depending on service needed. Most repairs take 2-3 weeks, including transit time, depending on the availability of parts and service requested.
How long should the battery in my watch last?
Although battery consumption can vary between models typical battery life is 2-3 years.
As stated consumption varies by style so for instance a chronograph movement that is engaged frequently will have a higher drain on a battery than a watch that does not offer this function.
How can I tell if my watch is water resistant?
All Tommy Bahama Swiss Collection watches are water-resistant to a minimum 165 feet unless otherwise indicated on either the dial or case back.
Tommy Bahama Relax Watches are water-resistant from 165 feet to 660 feet depending on model. Water-resistance can be found on either the dial or case back.
Can I wear my watch when swimming?
Please refer to below depth ratio chart, the watch must indicate the appropriate water, resistance in order to be suitable for swimming.
Please be advised the crown should not be pulled out when watch is wet or submerged in water. Also push buttons should never be operated under water.
It is also recommended that a watch that has been worn in salt water be rinsed with fresh water in order to avoid corrosion.
What is a chronograph?
A chronograph is a timepiece with both timekeeping and stopwatch functions as well as other features such as a date.
Chronograph watches typically have two or three sub dials on the face of the watch and are controlled by push buttons located above and below the crown.
I am allergic to nickel, can I wear this watch?
Tommy Bahama Swiss Collection and Tommy Bahama Relax Watches are made from 100% solid stainless steel. Stainless Steel is the most durable material with which to construct a watch case and bracelet and is hypoallergenic.
Is my leather watch strap covered under warranty?
Watch straps are the part of a watch that are most exposed to the elements and are subject to different levels of care and use by consumers. As such they are not covered by a warranty.
To extend the life of a leather strap we recommend limiting its exposure to water. If the strap is wet it should be towel dried and left to air dry.
While we do carry replacement straps for some models, we cannot guarantee an identical replacement strap for a particular model.
How do I replace the leather strap on my watch?
Select replacement straps are available on TommyBahama.com
Replacement straps can also be ordered by contacting the Service Center at Geneva Watch Group.
For assistance call 1-800-874-0907 or email firstname.lastname@example.org
GUIDELINES FOR TOMMY BAHAMA FINGER RELEASE WATCH STRAPS
Selected Tommy Bahama leather straps are fitted with a finger release spring bar. This unique feature allows you to replace your existing Tommy Bahama strap with a new strap without the use of tools.
Slide the finger release button toward the center of the strap. (fig. 2)
Place the left side of the spring bar into the hole on the case. (fig.1)
Slide the finger release button toward the center of the strap. (fig. 2)
Release the button to allow the spring bar to fit into the corresponding hole on the case. (fig. 3)
FURNITURE & BICYCLE WARRANTY
All weather resin and loom furnishings are warranted for three years from date of purchase against all defects in materials and workmanship.
Cast and extruded aluminum furnishings are warranted against all defects in materials and workmanship for five years from date of purchase on the finish.
Mosaic marble tabletops are warranted for two years from date of purchase against all defects in materials and workmanship. Warranty excludes resealing, if necessary.
Cushions are warranted against seam separation, fabric slippage, flaws and dye lot variations at time of delivery only.
TOMMY BAHAMA ELECTRIC BIKE
All Tommy Bahama Electric Bike purchases are warranted for one year from date of purchase.
Ceiling fans are covered by a limited warranty. The motor is covered for the life of the fan; all other components and accessories are warranted for 1 year from date of purchase.
Outdoor rugs are warranted for 1 year from date of purchase.
Want to discover more about our products? Visit our Glossary.